Booking Policy

We ask that if you need to cancel or reschedule, you do so with a minimum notice of 24 hours prior to your scheduled appointment. This policy is in place to ensure that our schedule remains accessible to individuals who are committed to honoring their appointments. We acknowledge that unforeseen emergencies can occur, and we are open to discussing further options in such situations. We genuinely appreciate your understanding in this matter!

How to: You can change your appointment by referring to the original appointment email confirmation. Scroll down and tap "change appointment."  or by downloading the SQUARE GO app. If you need to make a change after the 24-hour mark, please call or text us immediately at (412)785-4144.

Charge details: Last-minute cancellations, reschedules will be charged 50% of the total service fee. No Call No Show appointments will incur 100% of the total service fee. If the card on file cannot be processed for payment, your account will show a past-due balance which will need to be taken care of before making another appointment. 

As much as we love kids and furry friends, please leave them at home unless you require a service animal.

Your appointment means a lot to us and your time is reserved just for you. If an appointment is rescheduled more than 3 times in a row, we will assume you aren't serious about wanting a treatment and your appointment will be automatically cancelled and cancellation fee applied. Clients who do this are blocked from future bookings.

Clients must have a valid credit card on file in order to book an appointment. All cards are vaulted securely in the Square payment system.

All major credit/debit cards and cash are accepted.

Gratuities are entirely at your discretion and are not included in the price of treatments.

Alpha Wax Loft & Esthetics Spa does not assume liability for lost or forgotten personal items.

We are adamant about providing an extra clean environment for the sake of everyone’s health. We ask that you kindly reschedule your appointment in the appropriate time frame if you do not feel well or have any kind of contagious infection.

Due to the nature of our services, we currently do not service persons under the age of 18 without a parent or guardian present. You must be 15 years old to receive a facial treatment service.

Treatment and product pricing is subject to change at any time.

Specials/Promo/Sales can not be used or combined with any other offer, promotions, or third-party gift certificates and online vouchers.

Alpha Wax Loft & Esthetics Spa does not entertain refunds, exchanges, or returns for any of our products due to their inherent nature. This policy is applicable to all our services, physical products, and digital items. Furthermore, credits for Alpha Wax Loft & Esthetics Spa and the application of the total amount towards other products or services within our establishment are not permissible. Once products have left our premises, they are non-returnable under any circumstances. We retain the right to uphold and enforce this policy.