OUR POLICY

Retainer: To book with Alpha Wax Loft we do require a valid credit or debit card on file. The card is not charged when booking only after your service or in the event that you are to Cancel, No Show or Reschedule in less than the required 24 hour notice. 

Method of Payment: Alpha Wax Loft accepts the following methods of payment: ALL Major Credit/Debit Cards, Apple Pay, AfterPay, and Cash. No Cash App/Zelle/or Venmo electronic transfers will be accepted for payment, but are an option for tipping. 

Cancellation/Rescheduling: If you must reschedule and it is before the 24 hour required notice please use Square Go app to change your appointment to a time that works best for you. 

If you are rescheduling and it is after the required 24 hour time frame please call us at 412-785-4144. Our cancellation fee of $25 will be  charged to the card on file. 

**If the card is run and is declined Alpha Wax Loft will run the card up to 14 business days to recoup any amounts due. You will be required to call to satisfy any unsatisfied amounts prior to rebooking with Alpha Wax Loft. 

Alpha Wax Loft only allows an appointment to be rescheduled up to two times. After the second reschedule you will be asked to pay a deposit of 50% of the services to confirm your appointment on the schedule. 

Weekday Specials: Can only be scheduled on that weekday. If the appointment is scheduled for another day of the week the special is void and regular pricing is incurred. Week day specials cannot be combined with any other special.

Late Policy: All guests of Alpha Wax Loft have a 10-minute grace period. After 10 minutes your appointment will be cancelled and is subject to the $25 cancellation fee. Please give us a call if you are going to be late so that we are aware. 

Refunds: Refunds are not given on any service, subscription/membership, class or retail products. The amount will be turned into spa credits to be used on other Alpha Wax Loft services or products. Spa credits are transferrable by speaking with management and providing the first and last name of the person to receive the services. 

Please ensure that your hair is the length of a grain of rice or ¼ inch for waxing. If your hair is shorter we CANNOT complete the service. 50% of the service fee will be charged. 

For any reason, any acts of God including but not limited to bad weather, sickness, hurricanes, floods, global pandemics, mandatory shutdowns, fires, earthquakes, clients will be rescheduled when it is safe to restart services. 

By booking your appointment you have agreed to the above Terms and Conditions. Alpha Wax Loft reserves the right to modify this agreement without notice. Alpha Wax Loft and Its staff is not responsible for advising guests of the policy that is agreed to at the time of booking.